Manager: Technical or Behavioral Skills
The importance of training leaders and motivational training with operational teams.
In the past, much was said and valued about the technical knowledge and experience of a certain activity by an employee, but with the amount of data that is currently generated, the market has come to have the need for automation of processes and information. As a result of these changes, techniques are no longer the most important point of a company, since machines and systems begin to perform or assist these operational activities.
It was then that the "soft skills" or Behavioral Skills, became a differential for the worker who seeks to improve in the face of a competitive market.
In this way, I understand that today we have a “fifty fifty” (50% / 50%) of importance when we talk about personal development, because technique without behavior does not generate optimization and behavior without technique does not generate results maximization.
As a Production Engineer, working on Continuous Improvement Projects, I am increasingly faced with the need to train employees and align Communication with customer leaders.
With knowledge in Lean Manufacturing tools, in addition to People Management, Behavioral Analysis, Coach and Personal Development techniques, we can first give voice to employees, who were often not heard by the leadership, bringing their pain to the table, involving management to create strategies to overcome difficulties in the operation. On the other hand, to motivate and support these employees, so that they use all their experience and technique with maximum efficiency and discipline, focused on the resolution and no longer on the problem, generating more positive results.
Good behavior is not a consequence of good results, but good results are consequences of good behavior.
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